Terms of Service

These terms form a binding agreement between you and MacSoft LLC, the operator of LiveYou. By creating an account, subscribing to a plan or using the service in any way, you accept them. If you accept on behalf of a company, you confirm that you have authority to bind that company, and "you" then means the company.

Our Privacy Policy forms part of this agreement and explains how personal data is handled.

Service

The LiveYou website, application, APIs and any feature we make available under these terms.

Workspace

The environment that holds one business, its content, its Employees and the members you invite into it.

Content

Everything you or your members submit to the service, including text, files, media, contact data and connected account data.

Employee

An automated worker configured inside a workspace to carry out tasks on your instruction.

Output

The material the service generates in response to your Content and instructions.

Credits

The internal unit that meters consumption of AI features. Credits are not money, not a stored value instrument and not redeemable for cash.

• You must be at least 18 years old and legally able to enter into a contract.
• You must provide accurate registration information and keep it current.
• You are responsible for your credentials and for everything done under your account.
• A workspace owner is responsible for the members they invite, the roles they grant, and the actions those members take.
• Tell us at info@liveyou.ai as soon as you suspect unauthorised access.

• Plans are billed in advance, monthly or annually, through our payment processor.
• Prices exclude taxes and similar charges unless stated otherwise. Where tax applies, it is added to the amount you pay.
• Your plan includes an allowance of credits. Consumption of AI features draws on that allowance, and additional credits may be purchased. The terms of an allowance, including whether an unused balance carries over, are shown at the point of purchase.
• Credits are consumed as work runs. A credit that has been consumed is not refundable, including where you are not satisfied with the Output.
• Subscriptions renew automatically for a further term unless cancelled before the current term ends. Cancellation takes effect at the end of the paid term, and the service remains available until then.
• Fees already paid are not refundable except where the law requires it or where we state otherwise in writing.
• If a payment fails, we may suspend the service after notifying you and allowing a reasonable period to correct it.
• Where you authorise external spend, such as an advertising budget, that amount is charged by the relevant provider and is your responsibility, separately from your subscription.
• We may change prices with at least 30 days notice, taking effect at your next renewal.

You keep ownership of your Content. You grant us a worldwide, non exclusive, royalty free licence to host, store, process, transmit and display it for the sole purpose of providing the service to you, together with what is strictly necessary for support, security and legal compliance. The licence ends when you delete the Content, subject to the backup cycle described in the Privacy Policy.

You confirm that you hold the rights needed for the Content you submit, that it does not infringe the rights of others, and that you have a lawful basis for any personal data it contains. We do not monitor Content routinely, but we may review it where we have reason to believe these terms are being breached or where the law requires it.

As between you and us, and to the extent ownership is available under the applicable law, you own the Output generated for you, provided your account is in good standing. Because Output is generated by models, similar or identical Output may be generated for other users, and we make no claim of exclusivity over it.

Output can be inaccurate, incomplete or unsuitable for your purpose. It is your responsibility to review Output before you rely on it, publish it, send it to a third party or act on it commercially. LiveYou does not provide legal, financial, tax, medical or other regulated professional advice, and Output must not be treated as such.

LiveYou can act on your behalf: publish content, send messages, book appointments, run campaigns and consume credits. Actions that reach the outside world require your approval by default.

If you turn on automation for a category of action, you authorise the service to carry out actions in that category without asking you each time, and you accept responsibility for the results as if you had performed them yourself. You may withdraw automation at any time in the settings, with effect on actions that have not yet started. Spending limits and approval settings are safety controls, and any attempt to bypass them is a breach of these terms.

When you connect an external account, you authorise us to access it only for the features you enable, and you confirm that doing so does not breach that platform terms. Platforms may change, restrict or withdraw access at any time. We are not responsible for a platform decision, for content it removes, or for an account it suspends.

Where the account is a Google account, connecting it authorises LiveYou to send mail through Gmail on your behalf, and nothing else: we request the send permission alone and cannot read, search or change anything in your mailbox. You remain the sender of every message that leaves your address, and you are responsible for its content and for your compliance with the Gmail programme policies and applicable anti spam law. Our handling of Google user data, including the Limited Use commitment, is set out in the Privacy Policy.

You must not use the service to:

• break the law, or infringe the intellectual property, privacy or other rights of anyone.
• send unsolicited messages, or contact people without a lawful basis for doing so.
• harass, defraud, impersonate or mislead people, including about whether they are dealing with an automated agent where disclosure is required.
• generate or distribute malware, or attempt to gain unauthorised access to any system, account or workspace.
• circumvent security controls, approval gates, spending limits or usage limits.
• reverse engineer the service, or use it to build or train a competing model or product.
• resell or provide the service to a third party outside a written agreement with us.
• process special categories of personal data without a lawful basis.

We may investigate a suspected breach and take the measures set out in the suspension section below.

We aim to keep the service available continuously but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. We may add, change or remove features as the product develops, and we will not materially reduce the core functionality of a paid plan during a term you have already paid for.

Features marked as beta, preview or experimental are provided as is, may change or be withdrawn without notice, and are excluded from any service commitment.

The service integrates services operated by others, including model providers, payment, publishing, advertising and hosting providers. Their own terms apply to their part of the service. We select them with care and bind them by contract, but we are not responsible for their acts, omissions or availability.

Each party will keep the other confidential information in confidence, use it only for the purposes of this agreement, and protect it with at least the care it applies to its own confidential information. This does not apply to information that is public through no breach, was already known, is independently developed, or must be disclosed by law.

We own the service, including its software, interfaces, prompts, model configurations, documentation, trade marks and brand. These terms grant you a limited, non exclusive, non transferable right to use the service during your subscription, and nothing more. If you send us feedback or suggestions, we may use them without restriction and without owing you anything.

You may cancel your subscription at any time, effective at the end of the current term. We may suspend or terminate access for a material breach of these terms, non payment, a security or legal risk, or a request from a competent authority. We give notice and a chance to remedy where circumstances allow, and act immediately where they do not.

After termination you may export your Content for 30 days. After that period we delete it in line with the Privacy Policy. Sections that by their nature survive termination, including payment obligations, confidentiality, intellectual property, disclaimers, liability and governing law, continue to apply.

To the maximum extent permitted by law, the service is provided as is and as available. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy and non infringement. We do not warrant that the service will be uninterrupted or error free, that Output will be accurate, or that the service will produce any particular business result.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, business, goodwill or data, even if advised that such loss was possible.

Our total aggregate liability arising out of or in connection with this agreement is limited to the amounts you paid us for the service in the 12 months before the event that gave rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

You will defend and indemnify us against claims, damages and reasonable costs arising from your Content, from your use of the service in breach of these terms, from actions taken by automation you enabled, or from your breach of an applicable law, including data protection and marketing rules.

We may update these terms as the service and the law develop. The revised version is published on this page with a new date. For a material change we give at least 14 days notice by email or in the application. Continued use after the change takes effect is acceptance. If you do not accept a change, cancel before it takes effect.

These terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict of law rules. The competent courts of Riyadh have exclusive jurisdiction over any dispute, without prejudice to any mandatory right you have to bring proceedings in the courts of your place of residence. Before starting proceedings, each party will attempt in good faith to resolve the matter by writing to the other.

• These terms, with the Privacy Policy and any order you place, are the entire agreement between us on this subject.
• If a provision is held invalid, the rest remains in force and the invalid part is read down to the minimum extent necessary.
• A failure to enforce a right is not a waiver of it.
• You may not assign this agreement without our written consent. We may assign it to a successor in a merger, acquisition or sale of assets.
• Neither party is liable for a failure caused by an event outside its reasonable control.
• Notices to us go to info@liveyou.ai. Notices to you go to the email address on your account.
• These terms are published in Arabic and English. In case of conflict, the Arabic version prevails.

MacSoft LLC, operator of LiveYou. Email info@liveyou.ai. Website liveyou.ai.